Terms of service
1. THESE TERMS
1.1. These are the terms and conditions (“Terms”) on which we supply products to you (including digital products and services) and will be applicable to all and any orders placed with us.
1.2. By placing an order with us you are agreeing to these Terms.
1.3. Please read these terms carefully before you submit any order to us.
2. ABOUT US
2.1. We are HeBe Health Ltd. (trading as ‘Savouré’) and are a limited company registered and incorporated in England and Wales under company number [insert number]. Our registered office is in the United Kingdom (referred to as “Savouré”, “us”, “we”, throughout these terms and conditions).
2.2. HOW TO CONTACT US
You may write to us at: HeBe Health and Beauty Ltd., 19th Floor, 1 Westfield Avenue, E20 1HZ, London, United Kingdom, or by emailing us at operations@hebenow.com
2.3. HOW WE MAY CONTACT YOU
If we have to contact you, we will do so by email or by writing to you at the email address or postal address you provide when placing an order with us.
2.4. All references to “writing” or “written” in these Terms include communications by email.
3. VARIATION
3.1. Savouré has the absolute right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements, and changes in our operational or technological capabilities.
4. SERVICE AVAILABILITY
4.1. All digital products and services provided by Savouré are sold and operated from the United Kingdom. Our products are available for purchase worldwide, but all transactions are governed by the laws of England and Wales.
5. CONTENT AND HEALTH DISCLAIMER
5.1. Our digital guides and resources are for informational and educational purposes only. They are not a substitute for professional medical advice, diagnosis, or treatment.
5.2. You are responsible for ensuring that any recipes, meal suggestions, or nutritional information provided within our digital guides are suitable for your personal health needs or dietary requirements.
5.3. Always consult a qualified medical professional before making significant changes to your diet, particularly if you are pregnant, breastfeeding, under 18, underweight, or living with a medical condition that affects your nutritional requirements.
5.4. The information provided by Savouré should not be taken as medical advice or relied upon in place of professional guidance. Never disregard professional medical advice or delay seeking it because of something you have read in our guides, on our website, or within our communications.
6. OUR CONTRACT WITH YOU
6.1. Our acceptance of your order will take place when we email you to confirm it, at which point a contract will come into existence between you and us.
6.2. If we are unable to accept your order, we will inform you of this in writing and will refund any charge taken automatically. Reasons may include technical issues, pricing errors, or product unavailability.
6.3. We will assign an order number to your order and tell you what it is when we accept it. It will help us if you can tell us this order number whenever you contact us.
7. OUR PRODUCTS
7.1. Product descriptions
Savouré makes every effort to ensure that product descriptions, images, and other information are accurate. However, minor variations may occur.
7.2. Digital delivery
Our digital guides are delivered electronically. Upon successful purchase, you will receive a link to download or access your product. Please ensure that you enter your email address correctly at checkout.
7.3. Compatibility
It is your responsibility to ensure that your device and software are compatible with our digital products.
8. ORDERS
8.1. Orders can be placed with us through our website ([www.savoure.org]) by following the checkout process.
8.2. We will request certain personal information at the time of purchase, which will be processed in accordance with our Privacy Policy.
9. PAYMENT
9.1. We accept Visa debit and credit cards, MasterCard, PayPal, Apple Pay, Google Pay, Shop Pay, and other methods as made available on our website.
9.2. Payment must be made in full at the time of purchase. Your order will not be confirmed until payment is received.
9.3. All prices are stated in GBP and include VAT (where applicable).
9.4. We reserve the right to change our prices at any time without prior notice. This will not affect purchases already completed.
10. CANCELLATION AND REFUNDS
10.1. Our digital guides are delivered instantly after purchase. Because access is immediate, we do not offer refunds, exchanges, or cancellations once your order has been placed.
10.2. In line with UK consumer law, digital products are non-refundable once the download or access link has been provided. By completing your purchase, you agree to waive your 14-day right to cancel.
10.3. However, if your file is faulty, incomplete, or does not match its description, please contact us at operations@hebenow.com. We will first make every effort to resolve the issue by replacing or re-sending the file. If the issue cannot be fixed, you may be entitled to a refund.
11. DELIVERY OF DIGITAL PRODUCTS
11.1. Your digital guide will be made available immediately after payment through an automated download link or email.
11.2. We accept no responsibility for delays caused by third-party technical issues, spam filters, or incorrect email addresses.
11.3. If you experience issues accessing your purchase, please contact us and we will ensure you receive your download promptly.
12. TITLE AND USE
12.1. All intellectual property rights in our digital products remain the exclusive property of Savouré.
12.2. Upon purchase, you are granted a personal, non-transferable, non-commercial licence to use the digital guide for your own personal use only.
12.3. You must not share, reproduce, distribute, or resell any part of our content without prior written permission.
13. PRIVACY
13.1. Savouré shall be entitled to process your data in accordance with our Privacy Policy. You can find full details of Savouré’s Privacy Policy.
14. OFFERS AND VOUCHERS
14.1. Strictly one offer or voucher per person.
14.2. Offers and/or vouchers must be used on their own and cannot be used in conjunction with any other offer and/or voucher.
14.3. Offers and vouchers are to be redeemed via our website where indicated.
14.4. The value of any offers and/or vouchers cannot be exchanged for cash and must be used during the period for which they are stated to be valid.
14.5. In the event that you are informed of a promotional discount through a third party, please contact us before placing your order if you are unclear about any of the terms.
15. GENERAL PROVISIONS
15.1. We shall not be liable for any delay or failure to perform any of our obligations under these terms due to any cause beyond our reasonable control, including but not limited to: industrial action, civil unrest, internet outages, or acts of terrorism.
15.2. The waiver by us of any breach of these Terms shall not be construed as a continued waiver of that breach, nor as a waiver of any subsequent breach.
15.3. If any provision of these Terms is held by any competent authority to be invalid or unenforceable, the validity of the other provisions shall not be affected.
16. LIMITATION OF LIABILITY
16.1. Nothing in these Terms shall:
16.1.1. restrict our liability for death or personal injury resulting from our negligence or our liability for fraudulent misrepresentation; or
16.1.2. affect your statutory rights as a consumer under the Consumer Rights Act 2015.
16.2. Subject to the above, our entire liability shall be capped at the amount you paid for the digital product. We shall not be liable for any indirect, incidental, or consequential damages, loss of profits, or goodwill.
17. USER GENERATED CONTENT
By tagging or mentioning any of our social media accounts or website ([www.savoure.co.uk]), you agree to the following terms:
17.1. You grant us a royalty-free, non-exclusive, perpetual licence to use, reproduce, and display any content in which you tag or mention us for marketing purposes.
17.2. You confirm that you own or have permission to share the content.
17.3. You release Savouré from all claims related to the use of your content.
17.4. We reserve the right to edit, remove, or discontinue the use of any content at our discretion.
18. ARTIFICIAL INTELLIGENCE
Unless Savouré has granted explicit written authorisation, it is strictly forbidden to input content from our digital guides, newsletters, or other materials into any generative artificial intelligence tools. This includes using our content for training or developing machine learning systems.
19. LAW AND JURISDICTION
19.1. These Terms and any contractual relationship between Savouré and the purchaser shall be governed by and interpreted in accordance with the laws of England and Wales.
19.2. Each party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales over any claim or matter arising in connection with these Terms.
20. ENTIRE AGREEMENT
20.1. These Terms, together with the documents referred to herein, constitute the entire agreement between us in respect of the matters dealt with and supersede any prior agreements or representations.
20.2. You acknowledge that in entering into this agreement, you have not relied on any representation other than those expressly set out in these Terms.